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The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus.
5 Porters Avenue ,
Other Information Technology
Information Technology not elsewhere classified
Not supplied by Institute
Minimum Entry Requirements:
Not provided by Government. NZQA
Additional Entry Requirements:
Not provided by Government. NZQA
The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus. It will equip people for employment in roles such as computer technician, service desk or technical support, or prepare them for further study.
Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.
Businesses, organisations and communities will benefit by having IT Professionals with technical support skills that will be internationally relevant.
Graduates of this qualification will be able to:
- Select, install and configure IT hardware and systems software to meet organisational requirements
- Apply a broad operational knowledge of networking, and associated services and technologies to meet typical organisational requirements.
- Configure and administer systems and applications to meet typical organisational IT support requirements.
- Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements.
- Troubleshoot and resolve a range of common system problems using appropriate tools and procedures.
- Identify common issues related to IT security and apply a range of solutions.
- Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements.
- Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems.
- Apply the fundamentals of interaction design concepts and practice to enhance interface design.
- Apply the principles of software development to create simple working applications.
- Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
- Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role.
- Use problem-solving and decision making techniques to provide innovative and timely Information Technology outcomes.
The qualification provides a pathway to a Level 6 specialist IT qualification. This may include:
* New Zealand Diploma in Networking (Level 6) [Ref: 2600]
* New Zealand Diploma in Systems Administration (Level 6) [Ref: 2601]
* New Zealand Diploma in Database Administration (Level 6) [Ref: 2602]
* New Zealand Diploma in Information Systems with strands in Business Analysis, User Experience, IT Project Management, Information Systems Innovation (Level 6) [Ref: 2603]
* New Zealand Diploma in Software Development (Level 6) [Ref: 2604]
Other intended pathways include undergraduate degree qualifications.
This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of specialty.
This qualification provides an education pathway from:
* NCEA Level 2 or 3
* New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]
* New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]
* New Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594]
* New Zealand Certificate in Information Technology (Level 5) [Ref: 2595]
Graduates of Ref: 2595 may be granted credit recognition toward this qualification. Please see credit transfer arrangements, below.
Graduates of this diploma will have the skills and knowledge to work in roles such as computer technician, help desk and technical support officer, and entry level network administrator, network engineer, and applications support analyst roles.
Information in this section is provided by Tertiary Education Commission and s updated on a regular basis. If this information is incorrect, please contact TEC to update it. Information below only relates to Domestic Students.
Total Enrolments for New Zealand Diploma in Information Technology Technical Support for 2015: 0, 2016: 0, 2017: 0 and 2018: 0
Age Distribution by Year
Sorry, there are no enrolment records for this course in 2016, 2017, and 2018
Gender Distribution by Year
Sorry, there are no enrolment records for this course in 2016
Sorry, there are no enrolment records for this course in 2017
Sorry, there are no enrolment records for this course in 2018
Enrolment Numbers by Year
Sorry, there are no enrolment records for this course